Critical / Panic Value Communication SOP

Purpose

To ensure timely communication of critical/panic values to appropriate personnel for immediate action.

Scope

This SOP applies to all laboratory staff involved in specimen handling and reporting.

Responsibilities

• Laboratory staff: Identify and communicate critical values promptly.
• Quality manager: Ensure compliance with SOP and training of staff.
• Pathologists: Validate critical values and provide clinical interpretation.

Materials & equipment

• List of critical values
• Communication log
• Contact information for on-call personnel

Procedure

1. 1. Identify specimens that may yield critical/panic values.
2. 2. Perform testing as per standard operating procedures.
3. 3. Review results for critical/panic values immediately upon completion.
4. 4. If a critical value is identified, notify the responsible pathologist without delay.
5. 5. Document the notification in the communication log.
6. 6. Ensure the pathologist confirms receipt of the critical value communication.
7. 7. Follow up to ensure appropriate clinical action is taken based on the critical value.
8. 8. Maintain confidentiality during the communication process.

Records

• Communication log of critical values
• Training records for staff on critical value procedures

Safety

• Ensure confidentiality of patient information during communication.
• Use secure methods for transmitting critical value information.